Shipping policy
Shipping Policy
At Humble LIVING, we aim to provide our customers with a convenient and reliable shopping experience. Please review the information below regarding the processing and delivery of your order.
1. Order Processing
Orders are processed once payment has been successfully received.
Orders are generally processed within 3 - 5 business days.
Orders are not normally processed on weekends or South African public holidays.
During promotional periods, sales or periods of high order volumes, processing may take slightly longer.
2. Delivery Times
Orders are delivered within South Africa using our selected delivery partners.
Estimated delivery is generally:
5 –7 business days after your order has been processed and dispatched.
Delivery times are estimates and may vary depending on your location, courier availability and other circumstances outside our control.
Customers in major metropolitan areas may receive their orders sooner, while deliveries to remote or outlying areas may take longer.
3. Shipping Fees
Applicable shipping fees will be displayed at checkout before you complete your purchase.
From time to time, Humble LIVING may offer free shipping or other shipping promotions.
4. Order Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow some time for the courier's tracking system to update after dispatch.
If you have not received tracking information within a reasonable period, please contact us at:
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that your:
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Full name
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Street address
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Suburb
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City
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Province
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Postal code
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Contact number
are correct.
Humble LIVING cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.
6. Delivery Delays
Although we aim to ensure that your order arrives within the estimated delivery period, delays may occasionally occur.
Delays may be caused by circumstances including:
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Courier delays
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High order volumes
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Public holidays
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Weather conditions
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Incorrect delivery information
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Remote-area deliveries
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Unforeseen circumstances affecting the courier network
If your order is delayed beyond the expected delivery period, please contact us and we will assist in following up with the relevant delivery partner.
7. Damaged Packages
Please inspect your package when you receive it.
If your order arrives damaged, please take photographs of the package and the item and contact us as soon as possible at:
Please include your order number and photographs showing the damage.
8. Missing or Lost Orders
If your order has not arrived within the expected delivery period, please contact us at:
We will assist in tracking the shipment and, where applicable, contact the relevant delivery provider.
9. Multiple Items in an Order
If your order contains multiple products, your items may occasionally be delivered separately.
This means you may receive more than one package and the packages may arrive at different times.
10. Contact Us
If you have any questions regarding your delivery, Please email humbleliving786@gmail.com